Download ITIL 2011 Foundation.58.PracticeTest.2017-12-17.160q.vcex

Vendor: PEOPLECERT
Exam Code: 58
Exam Name: ITIL 2011 Foundation
Date: Dec 17, 2017
File Size: 72 KB
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Demo Questions

Question 1
Which process is responsible for sourcing and delivering components of requested standard services?
  1. Request fulfilment
  2. Service portfolio management
  3. Service desk
  4. IT finance
Correct answer: A
Question 2
Which of the following is the best definition of service management?
  1. The ability to keep services highly available to meet the business needs
  2. A set of specialized organizational capabilities for providing value to customers in the form of services
  3. A complete set of all the documentation required to deliver world class services to customers
  4. An internationally recognized methodology to provide valuable services to customers
Correct answer: B
Question 3
Which of the following CANNOT be provided by a tool?
  1. Knowledge
  2. Information
  3. Wisdom
  4. Data
Correct answer: C
Question 4
Which one of the following is the purpose of service level management?
  1. To carry out the service operations activities needed to support current IT services
  2. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  3. To create and populate a service catalogue
  4. To ensure that an agreed level of IT service is provided for all current IT services
Correct answer: D
Question 5
Which one of the following activities does application management perform?
  1. Defining where the vendor of an application should be located
  2. Ensuring that the required functionality is available to achieve the required business outcome
  3. Deciding who the vendor of the storage devices will be
  4. Agreeing the service levels for the service supported by the application
Correct answer: B
Question 6
What is a RACI model used for?
  1. Performance analysis
  2. Recording configuration items
  3. Monitoring services
  4. Defining roles and responsibilities
Correct answer: D
Question 7
The remediation plan should be evaluated at what point in the change lifecycle?
  1. Before the change is approved
  2. Immediately after the change has failed and needs to be backed out
  3. After implementation but before the post implementation review
  4. After the post implementation review has identified a problem with the change
Correct answer: A
Question 8
Which of the following statements MOST correctly identifies the scope of design coordination activities?
  1. Only changes that introduce new services
  2. It is mandatory that all changes are subject to design coordination activity
  3. Only changes to business critical systems
  4. Any change that the organization believes could benefit
Correct answer: D
Question 9
What is the PRIMARY process for strategic communication with the service provider's customers?
  1. Service catalogue management
  2. Service portfolio management
  3. Service desk
  4. Business relationship management
Correct answer: D
Question 10
Which one of the following is NOT an aim of the change management process?
  1. To ensure the impact of changes are understood
  2. To ensure that changes are recorded and evaluated
  3. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
  4. To deliver and manage IT services at agreed levels to business users
Correct answer: D
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